Apprentice IT Technician
Join our IT Support Desk apprenticeship and become a master of technical support! You'll be the superhero providing first-line hardware and software support to all departments. Embrace the excitement and be part of our forward-thinking IT team! Apply now!
City: Hexham (UK) Contract Type: Full-time Job-Code: 5073 Department: IT
Register for a place on our Career Open Day on 18 January by clicking HERE!
Our Tasks
- Assist the IT Support desk technicians in the provision of first line hardware, software and technical support to all departments.
- Learn and carry out duties and responsibilities in first line support.
- Learn the process to report all incidents or problems to the IT Team leader.
- Maintain record of work undertaken via help desk entries and produce reports when required.
- Learn to maintain an administrative and orderly system for the department.
- Attend training courses and meetings as necessary and ensure course work is kept up to date and on schedule for time deadlines.
- Work effectively with other people from different departments, promoting our EGGER team spirit at all times.
- Carry out any special projects as required by the IT Team Leader.
- Completing coursework in relation to the Information & Communication Technical Standard.
Our Requirements
- Good standard of education, minimum of 5 GCSE’s (or equivalent) grade 4 and above, including Maths and English.
- Full UK Driving License.
- Must be competent in the use of Microsoft Office Products (Word, Excel, Outlook, and PowerPoint).
- Must be well organised, efficient, personable and have a good, confident telephone manner.
- Networking experience preferable
- Effective communication skills.
- Meet deadlines and prioritise workloads according to needs of business.
We Offer
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.
Other benefits include:
- A competitive salary and pension scheme (with Life Assurance).
- Private Health Cash Plan.
- An annual Christmas bonus and gift.
- Annual lifestyle and wellbeing checks.
- The chance to work for an international business operating across 11 countries.
- 25 days holiday plus bank holidays.
- Subsidised travel to and from work.
- An environmental and sustainability focused employer.
- Tailored training and career development opportunities.
- The opportunity to take part in a range of employee wellbeing initiatives.
- On-site restaurant.
- Access to free fruit on a weekly basis.
- Free parking in a secure staff car park.
Applications close 16 February 2025
Your Contact
Philip Maloney, HR, T 01434 602191