Customer Experience & Process Intern

Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.

 Why Join EGGER?

At EGGER, you won’t just observe, you’ll contribute. You’ll become an active part of a supportive team working across the business to understand customer needs, improve their journeys, and drive high quality service. It’s a fantastic opportunity to gain hands on experience in a growing discipline that blends data, communication, and problem solving.

City: Hexham (UK)    Contract Type: Full-time     Job-Code: 6802   Department: Customer Service  

What You’ll Be Doing

 As a CX Placement Student, you will:

•  Analyse customer feedback and performance data to uncover trends and opportunities.
•  Support the creation of customer insight reports, dashboards, and presentations.
•  Help map customer journeys and propose ideas to make them better.
•  Contribute to cross‑functional projects that improve service and customer satisfaction.
•  Assist in maintaining and enhancing key CX tools and digital platforms.
•  Carry out data quality checks and support regular reporting.
•  Communicate updates on CX initiatives across the organisation.
•  Get involved in testing new systems, tools, or process updates.
•  Provide admin and coordination support to the CX team.

 Every day will be different…and your work will help shape our customers’ experience.

Who We’re Looking For

You’ll be a great fit if you are:

•  Currently studying for an undergraduate degree (in at least your 2nd year).
•  Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
•  Confident working with data and willing to build your analytical skills further.
•  A clear and enthusiastic communicator.
•  Organised, adaptable, and keen to collaborate with people across different teams.
•  Curious, proactive, and motivated by problem‑solving.
•  Competent with Microsoft Office,  especially Excel and PowerPoint.

What You’ll Gain

•  Real responsibility and meaningful work from day one.
•  Experience in a rapidly evolving professional field (CX).
•  Exposure to multiple business functions and senior colleagues.
•  A supportive manager and team committed to helping you grow.
•  Practical skills in analytics, digital tools, journey mapping, and project support.
•  Insight into how large‑scale businesses deliver high‑quality customer experiences.

Ready to Kick‑Start Your Career?

 If you’re enthusiastic about understanding customers, improving processes, and working with data and people alike, this is the placement for you.

Apply now and help shape the future of customer experience at EGGER!

Your Contact

Philip Maloney, HR, T +44 1434 613361