Customer Experience & Process Undergraduate

Are you curious, analytical, and excited by the idea of shaping how customers experience a business? Do you want a placement year where your ideas genuinely make a difference? Join EGGER’s Customer Experience team and help us turn data, insights, and creativity into real improvements for our customers across the UK.

Why Join EGGER?

At EGGER, you won’t just observe, you’ll contribute. You’ll become an active part of a supportive team working across the business to understand customer needs, improve their journeys, and drive high quality service. It’s a fantastic opportunity to gain hands on experience in a growing discipline that blends data, communication, and problem solving.

City: Hexham (UK)    Contract Type: Full-time     Job-Code: 6646   Department: Customer Service  

What You’ll Be Doing

As a CX Placement Student, you will:

• Analyse customer feedback and performance data to identify trends and opportunities.
• Support the creation of insight reports, dashboards, and presentations.
• Contribute to cross functional projects that enhance service and satisfaction.
• Share updates on CX initiatives across the organisation.
• Participate in testing new systems, tools, and process changes.
• Provide administrative and coordination support to the CX team.

Every day will be different…and your work will help shape our customers’ experience.

Who We’re Looking For

You’ll be a great fit if you are:

• Currently studying for an undergraduate degree (in at least your 2nd year), but not graduated.
• Studying Business, Marketing, Data/Analytics, Psychology, or a related field (desirable, but not essential).
• Confident working with data and willing to build your analytical skills further.
• A clear and enthusiastic communicator.
• Organised, adaptable, and keen to collaborate with people across different teams.
• Curious, proactive, and motivated by problem solving.
• Competent with Microsoft Office,  especially Excel and PowerPoint.

What You’ll Gain

• Real responsibility and meaningful work from day one.
• Experience in a rapidly evolving professional field (CX).
• Exposure to multiple business functions and senior colleagues.
• A supportive manager and team committed to helping you grow.
• Practical skills in analytics, digital tools, journey mapping, and project support.
• Insight into how large scale businesses deliver high quality customer experiences.

Want a placement that gives you real experience, not just observation?

If you’re enthusiastic about understanding customers, improving processes, and working with data and people alike, this is the placement for you.

Apply now and help shape the future of customer experience at EGGER.

Applications close on 5 April 2026

Your Contact

Philip Maloney, HR, T +44 1434 613361