Customer Service Coordinator

Are you organised, customer‑focused, and confident communicating with a wide range of people? Do you enjoy helping customers, solving problems, and keeping processes running smoothly? Join our friendly and fast‑paced Customer Services team and play an essential role in delivering the high-quality service EGGER is known for.

As a Customer Service Coordinator, you’ll manage customer orders from start to finish, ensuring accuracy, efficiency, and an excellent experience every time. You’ll work closely with teams across the business, so if you enjoy variety and building strong working relationships, this role offers plenty of opportunity to shine.

City: Hexham (UK)    Contract Type: Full-time     Job-Code: 6443   Department: Customer Service  

What you’ll do

In this role, you will:

Ensure smooth and accurate order processing

• Receive and progress customer orders using the SAP Sales & Distribution system.
• Create delivery notes to meet customer delivery expectations.
• Use company systems to confirm correct pricing and update details where needed.
• Create Credit and Debit Notes when required.

Coordinate across the business

• Liaise with Sales offices, Production Planners, Material Control and Despatch teams to ensure orders progress efficiently.
• Share any new sales leads with the relevant salesperson.

Support account and admin processes

• Monitor customer accounts, chase overdue payments, and help maintain accurate records.
• Carry out a range of administrative duties as directed by the Customer Services Team Leaders.
• Maintain an organised and efficient system for all Customer Service functions.

What we’re looking for

You’ll be a great fit if you bring:

• Strong IT skills, particularly in Microsoft Office.
• Experience with SAP or CRM systems (desirable but not essential).
• Excellent organisation skills and the ability to work to deadlines.
• A personable and confident telephone manner.
• A customer‑focused approach with good interpersonal skills.
• A team‑oriented mindset with a willingness to support colleagues.

If you’re reliable, eager to learn, and enjoy delivering great service, we’d love to hear from you.

What we offer

Join Northumberland’s largest family-owned manufacturing employer, where employee wellbeing, safety, and development are core to how we work. As a Customer Service Coordinator, you’ll enjoy a stable, varied, and rewarding role with plenty of support to grow your skills and confidence.

Benefits include:

• Competitive salary and pension scheme (with Life Assurance).
• Private Health Cash Plan.
• Annual Christmas bonus and festive gift.
• Annual lifestyle and wellbeing checks.
• The opportunity to work for an international business operating across 11 countries.
• 26.5 days holiday plus bank holidays.
• Enhanced maternity and paternity leave.
• Subsidised school holiday kids clubs.
• A sustainability-focused employer committed to environmental responsibility.
• Tailored training and career development opportunities.
• A range of wellbeing initiatives.
• On-site restaurant and free weekly fruit.
• Free parking in a secure staff car park.

Applications close 12 February 2026

Your Contact

Philip Maloney, HR, T +44 1434 613361