Internal Sales Assistant

Be at the forefront of customer interactions, processing sample orders, and maintaining high-quality CRM data. Join us in delivering exceptional customer satisfaction and contributing to team success. Apply now!
 

City: Hexham   Contract Type: Full-time     Job-Code: 4048   Department: Customer Service  

Your Tasks

• Manage incoming enquiries from indirect customers via phone, mail and live chat, obtaining and updating customer and project information.
• Qualifying leads for further contact with sales teams based on company and project information obtained.
• Collaborate with marketing and sales teams to align topics with current marketing campaigns and strategies.
• Process sample orders from customers and internal colleagues according to service level agreements and customer quotas.
• Achieve team targets surrounding customer satisfaction and service level agreements.
• Document and log all activity and data according to CRM system processes.
• Deputise and support for the sales function within the team.

Our Requirements

• Good standard of education.
• Related work experience in service and administration role.
• Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
• Must be well organised, efficient, personable, have a good, confident telephone manner and a strong customer service ethic.

We Offer

The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.

Other benefits include

• A competitive salary and pension scheme (with Life Assurance).
• Private Health Cash Plan.
• An annual Christmas bonus and gift.
• Annual lifestyle and wellbeing checks. 
• The chance to work for an international business operating across 11 countries.
• 25 days holiday plus bank holidays.
• Subsidised travel to and from work.
• An environmental and sustainability focused employer.
• Tailored training and career development opportunities.
• The opportunity to take part in a range of employee wellbeing initiatives.
• On-site restaurant.
• Access to free fruit on a weekly basis.
• Free parking in a secure staff car park.

Applications close: 12 May 2024

Your Contact

Philip Maloney, HR, T 01434 602191