Sales Support Team Leader
An exciting opportunity to lead a dynamic team, drive sales support, and contribute to the success of our innovative products. Apply now!
City: Hexham Contract Type: Full-time Job-Code: 4047 Department: Customer Service
Your Tasks
- Lead the team to achieve agreed targets, driving sales leads into the business, and coach and mentor the team to achieve high service levels through efficient processes and service standards.
- Make outgoing calls to indirect customers in specified target areas to advise of EGGER services, offer support, gain knowledge of customers and projects, and qualify projects for the specification team, passing on viable leads.
- Develop and maintain efficient and digitalised processes for the team, ensuring high customer satisfaction through customer-focused process and service design.
- Utilise activity data to provide market intelligence, working closely with internal teams to drive sales and improvements in our business.
- Join sales and marketing meetings to share insight and align strategy across teams, and attend customer events to enhance market and customer knowledge while promoting EGGER services.
Our Requirements
- Good standard of education.
- Related work experience in service / sales and people management.
- Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
- Must be well organised, efficient, personable, have a good, confident telephone manner and a strong customer service ethic.
We Offer
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development.
Other benefits include
A competitive salary and pension scheme (with Life Assurance).
Private Health Cash Plan.
An annual Christmas bonus and gift.
Annual lifestyle and wellbeing checks.
The chance to work for an international business operating across 11 countries.
25 days holiday plus bank holidays.
Subsidised travel to and from work.
An environmental and sustainability focused employer.
Tailored training and career development opportunities.
The opportunity to take part in a range of employee wellbeing initiatives.
On-site restaurant.
Access to free fruit on a weekly basis.
Free parking in a secure staff car park.
Applications close: 24 April 2024
Your Contact
Philip Maloney, HR, T 01434 602191