Customer Service Representative

Reporting to the Internal Sales Manager, the role of Customer Service Representative will interact with customers on a daily basis. Doing so, while ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments and sales representatives to resolve inquires.

 

Schedule: Monday to Friday, 8:30am to 5:00pm

 

City: Lexington   Contract Type: Full-time     Job-Code: 1258   Department: Customer Service  

 

Responsibilities

  •  Remain as first point of customer contact for general inquiries like pricing, products, availability, accounting and work on professional manner with using the prescribed procedures.

  •  Build and maintain business relationship with clients by providing prompt and accurate service.

  •  Work together with sales representative to strengthen the relationship of our customers.

  •  Perform order management in SAP system, based on customer needs, internal rules and customer budget.

  •  Perform customer credit management (credit line monitoring, credit line increase requests etc.)

  •  Collect payments and clarify payment differences, together with the customer accounting department.

  •  Perform customer general and product complaint management.

 

Qualifications

  • 3+ years customer account management.

  • Excellent oral and written communication skills.

  • Computer skills including MS Office Suite applications.

  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.

  • Familiarity with all of the goods and services offered by the company.

  • SAP experience preferred.

 

Benefits

  • Excellent benefits package including comprehensive health insurance, dental and vision insurance.

  • 401K retirement plan with company match.

  • Paid time off and paid holidays.

 

 

Your Contact

Allyson Bowman, HR

T 336-843-7156

About EGGER

Founded in 1961, EGGER GROUP is a more than $3 billion privately-held, family-owned company comprised of more than 10,000 associates. With 19 production plants worldwide, and the 20th plant that just started production here in Lexington, EGGER is a global leader in the manufacturing of wood-based materials for the furniture and interior design, flooring and building products industries. The company’s extensive and value-added product range, including raw particleboard, laminates, Thermally Fused Laminate (TFL), edge banding and laminate flooring can be found in countless private and public spaces worldwide.


Nearest Major Market: Lexington