IT Support Desk Specialist
For our location in Rădăuți!
City: Radauti (RO) Contract Type: Full-time Job-Code: 6347 Department: IT
Our requirements:
-
University degree in IT
-
Knowledge of Windows operating systems (client)
-
Basic knowledge of networking (LAN/WLAN, VLAN) and mobile devices (primarily iOS)
-
Basic understanding of IT security and data protection
-
Printers and peripheral devices
-
Experience with ticket systems (ServiceNow)
-
Advanced German and English language skills (spoken and written)
-
Strong service orientation and customer focus
-
Willingness to learn new technologies (e.g., AI tools)
Your responsibilities:
-
Receiving and handling IT requests or problems via telephone (German, English and Romanian) and the ticket system
-
Resolving standard issues (e.g., software errors/installations, printer problems, password resets)
-
Forwarding complex cases to internal 2nd or 3rd level support
-
Documenting all processes and ensuring compliance with SLAs
-
Proactive communication with users to ensure high service quality
We offer:
-
Attractive salary and Easter/Christmas/Holiday bonuses
-
Meal tickets
-
Private medical insurance
-
Trasport paid by the company
-
Personal and professional development programs
-
Sports benefits: access to fitness gyms, football, tennis courts, swimming pools, padbol
Your Contact
Hanelore Terna-Harand, HR, T +40 372 438 141
Aflați mai multe